Van FAQ Details

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Age Policy
Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
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Licence Policy
In order to rent a vehicle from us, we require that you hold a full, valid (in date), unendorsed driving licence for at least 2 years prior to the start of your rental. Licences must be produced in person at the rental location on collection of the vehicle. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. If your booking is for ‘GoCar by Europcar’ you will scan your licence in the app that you will be instructed to download.

Holders of UK, US, Canadian, Australian, New Zealand and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.

Attention: UK Driving Licence Holders
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - Share Driving Licence - before you collect your vehicle. This must be printed within 21 days of your pick up date.

We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.

Irish Law requires that drivers are in possession of their driving licence at all times. Please note that failure to inform us of endorsements on your licence will result in us being unable to provide you with a vehicle and a forfeiture of any deposit taken. Under no circumstances will a letter from a driving authority be accepted instead of an original licence.
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Forms of payment
We accept MasterCard, Visa, American Express and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used.

Debit cards will only be accepted if either (1) a credit card is also provided to cover the excess; or (2) the customer purchases our Super Collision Damage Waiver product, which reduces the excess to €250.

At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. The excess applies per incident, not per rental.

Payment must be made with a credit/debit card in the principal drivers name as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number.

Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their payment card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
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Deposit / Cancellation / No Show Policy
-Once availability has been confirmed, if your booking is for 35 days or less 60% is charged, and if your booking is for more than 35 days 30% is charged.

Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)

If Cancellation Cover has not been purchased:
  • If cancelling more than 48 hours before the pick up date and time, you will get a full refund.
  • If cancelling between 24 and 48 hours before the pick up date and time, you will get a refund of the amount paid less a cancellation fee 15% of the amount paid.
  • If cancelling less than 24 hours before the pick up date and time, there is no refund.

If Cancellation Cover has been purchased:
  • If cancelling more than 48 hours before the pick up date and time, you get a full refund.
  • If cancelling between 2 and 48 hours before the pick up date and time, you will get a refund of the amount paid less the cost of cancellation cover.
  • If cancelling less than 2 hours before the pick up date and time, there is no refund.

Failure to collect your vehicle without notifying us results in the loss of the full booking deposit.

If you return the vehicle to us before the end of the agreed rental period, then you will not be entitled to a refund for any unused days.
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The vehicle excess on our vans is €2000. This amount must be available on your credit card on collection of the vehicle.
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Additional drivers can be added on collection of the vehicle at a cost of €10.00 per day. We only allow 1 additional driver on vans.
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GPS are available at a cost of €14.76 per day.
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Unfortunately we do not allow one way rentals on vans.
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Fuel Policy
For your convenience, we offer the following 2 fuel options:
Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For your convenience there is no need to refill the vehicle. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard fuel price per litre.

No compensation will be given for fuel charges if an upgrade to a larger car is given.
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Barrier Free / Toll Roads
The M50 uses a barrier free tolling system between junctions 6 and 7. Drivers are responsible for the payment of their tolls directly with the Toll Operator. Further information regarding toll rates and payment methods will be given on collection of your vehicle. All other toll charges are the responsibility of the renter and must be paid as you enter or exit the toll plaza.
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Travel to Northern Ireland
Vehicles may travel into Northern Ireland and you must inform us of this on collection of the vehicle (€36.90 per rental.) However UNDER NO CIRCUMSTANCES can a vehicle be taken off the island of Ireland.
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Reservations Department
International +353 1 8441944